Simple Project Warranty And Support Guide
Warranty help is easier when you can identify the product, explain the symptom, and provide proof of purchase plus useful photos or video.
Key Takeaways
- Start with the room and installation constraints before choosing a product.
- Verify changeable dimensions and specifications against current model documentation.
- Preserve practical access for installation, inspection, and future service.
What Support Currently Requests
Simple Project's warranty page asks for an order number, complete issue description, clear images or videos, and proof of purchase. The company may prioritize troubleshooting or replacement products or parts when appropriate.
Component Terms Can Differ
Current SNFLEX product pages commonly advertise two years on the ceramic toilet and one year on the pump. Verify the exact terms tied to the product purchased.
Document Before Disassembly
Photograph the installation, connections, labels, and visible symptom before removing parts. This can help distinguish product and installation issues.
Do Not Assume Labor Is Covered
The current general warranty excludes installation, removal, repair, replacement labor, and related incidental costs. Read the current policy before authorizing work based on assumed reimbursement.
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Project Checklist
Record the room dimensions, fixture locations, drain and vent route, water-supply location, electrical access where relevant, and any parts of the building that cannot easily change. Compare the exact product drawing with those measurements rather than relying on a category name or marketing photo.
Keep enough clearance to assemble connections and enough access to inspect them later. For work affecting concealed plumbing, structure, waterproofing, or wet-area electrical systems, verify applicable requirements before finishes make the work difficult to inspect or change.
Frequently Asked Questions
Where Can I Find SNFLEX Parts?
Simple Project maintains model-specific parts and support resources.
What Should I Keep For Warranty Support?
Keep the order number, proof of purchase, model, labels, and clear photos or video of the issue.
Should The Pump Be Permanently Hidden?
No. It should remain realistically accessible for inspection and service.
Freshness Note: Changeable product details and support information on this page were reviewed in September 2026. Verify current manufacturer documentation for the exact model before purchase or installation.